Summary

Care Station Medical Group is a joint venture practice of Robert Wood Johnson Barnabas Health, and is proud to participate in Medicare’s Primary Care First Program. Care Station is held to the highest standards as a medical practice to provide primary care, urgent care, enhanced patient access, and innovative ways to promote health and wellness to their patient population. Care Station Medical Group is an Open-Access Primary Care Practice that takes a proactive approach to patient care and escorts patients through the complex maze of healthcare. Care Station Medical Group’s Primary Care practice has six locations across New Jersey.

Challenge

The team at Care Station Medical Group shared that ​​before implementing Remote Patient Monitoring (RPM), they followed traditional protocols in order to manage patients’ ongoing chronic conditions, for example, they would see patients at the clinic and adjust medications based on in-office testing. 

Care Station decided to implement RPM because the team recognized its potential to improve patient care by enabling continuous monitoring of vital health metrics outside of traditional healthcare settings. Michael Dardia noted, “This proactive approach improves blood pressure control and allows for early detection of health issues and timely intervention, ultimately leading to better outcomes for our patients.”

“This proactive approach improves blood pressure control and allows for early detection of health issues and timely intervention, ultimately leading to better outcomes for our patients.”

Program Highlights

Jigna Pokhan shared, “What particularly stood out to us about HealthSnap was their team’s flexibility to allow us to implement a successful enrollment program, as well as the accessibility of support throughout our collaboration.” She noted that Care Station’s dedicated HealthSnap Customer Success Manager, Celie, has been extremely responsive. This was highlighted by the support she provided to the clinician chiefly responsible for onboarding enrolled patients in troubleshooting at the point of service so that patients were enrolled into the program easily and efficiently. 

Share Dillard explained, “HealthSnap’s commitment to collaboration significantly contributed to our positive rating in addition to them modifying their traditional methods to accommodate our needs during the enrollment process.”

“HealthSnap’s commitment to collaboration significantly contributed to our positive rating in addition to them modifying their traditional methods to accommodate our needs during the enrollment process.”

Another reason the Care Station team chose to partner with HealthSnap was the robust enrollment and support services HealthSnap offers in comparison to other vendors. The team at Care Station felt this ultimately made successful integration possible. After conversations with HealthSnap, Care Station felt the full-service, integrated RPM platform and services offering would be the best fit for their practice and their patients.

Results

In terms of patient outcomes, Jigna noted a marked improvement in controlling both systolic and diastolic pressures (see detailed clinical outcomes data below). In terms of patient feedback, she shared “Our ​patients appreciate the convenience of Remote Patient Monitoring, as it reduces the need for frequent in-person visits and allows them to manage their health from the comfort of their own homes.”

“Our ​patients appreciate the convenience of Remote Patient Monitoring, as it reduces the need for frequent in-person visits and allows them to manage their health from the comfort of their own homes.”

The team at Care Station has also received feedback that their “patients feel more reassured and confident in their health management knowing that their vital signs are being monitored regularly and that healthcare providers are keeping an eye on their progress.” Sharae shared, “Our patients have also expressed that they feel more empowered and engaged in their healthcare journey through the use of HealthSnap devices, as they gain a deeper understanding of their readings and how their lifestyle choices impact their well-being.”

Clinical Outcomes