Last Updated: May 2022
For additional information related to how we use and disclose your Personal Data, health data, PHI, and/or medical records data, please contact our Privacy Officer at firstname.lastname@example.org.
- Your login email address; and
- A statement that you are requesting account deletion.
Questions or Concerns
COLLECTION AND USE OF PERSONAL DATA
What Personal Data Does HealthSnap Collect?
We collect four types of information from our Patient Users: (i) demographic data; (ii) medical data; (iii) support data; and (iv) technology data. Each category of data is explained in depth below.
Demographic Data: HealthSnap collects demographic data from Patient Users, which may include, but not be limited to, your name, birth year, gender, height, weight, phone number, and e-mail address. The collection of this demographic data is primarily used to create your User Account, which you can use to securely receive the Services.
Medical Data: In addition to demographic information, we will collect information regarding your health conditions, including, but not limited to, images, age, gender, weight, height, medical history, symptoms, and communications between you and your healthcare provider who is providing services to you via the Platform. We collect this information to provide you with the Services and to provide your health care provider (i.e., the Provider User associated with your account) with the information required to provide medical treatment through the Platform.
Technology Data: We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data from your computer or mobile device as you navigate our Platform or interact with emails or other communications we have sent you. The information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, help us provide and improve our Services, and ensure the proper functioning and security of the Platform and Services.
How Will HealthSnap Use Your Personal Data?
More specifically, HealthSnap processes your Personal Data for the following legitimate business purposes:
- To provide Services;
- To communicate with you about and manage your User Account;
- To properly store and track your data within our system;
- To respond to lawful requests from public and government authorities, and to comply with applicable state/federal law, including cooperation with judicial proceedings and court orders;
- To protect our rights, privacy, safety, or property, and/or that of you or others by providing proper notices, pursuing available legal remedies, and acting to limit our damages;
- To handle technical support and other requests from you;
- To manage and improve our operations and the Platform, including the development of additional functionality;
- To manage payment processing;
- To evaluate the quality of service you receive, identify usage trends, and improve your user experience;
- To keep our Platform safe and secure;
- To send you information about changes to our terms, conditions, and policies;
- To allow us to pursue available remedies or limit the damages that we may sustain; and
- To enable you to connect with or share Personal Data with the authorized Provider User, which enables that Provider User to monitor your progress and overall condition as he/she deems appropriate.
Does HealthSnap Use Personal Data for Analytics?
HealthSnap uses third-party service providers to monitor and analyze the use of the Platform as part of our Services. The analytics services we use may include, but are not limited to: Google Analytics.
Where Is Personal Data Processed?
The Personal Data we collect through the Platform will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are not permitted to transfer your Personal Data outside of the United States. The App is “native” to your device, meaning information you enter into the App may also be stored directly on the device that you use to access and enter information into the App.
With Whom Does HealthSnap Share Personal Data?
We may share your personal information with the following categories of individuals/entities:
Business Partners and Vendors: We share Personal Data with a limited number of partners, service providers, and other persons/entities who help run our business (“Business Partners”). Specifically, we may employ third-party companies and individuals to facilitate our Services, provide Services on our behalf, perform Service-related functions, or assist us in analyzing how our Services are used. Our Business Partners are contractually bound to protect your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, customer services, and payment processing.
Our Advisors: We may share your Personal Data with third parties that provide advisory services to HealthSnap, including, but not limited to, our lawyers, auditors, accountants, and banks (collectively, “Advisors”). Personal Data will only be shared with Advisors if HealthSnap has a legitimate business interest in the sharing of such data.
Provider Users: To use the Services, Patient Users must be affiliated with one or more Provider Users. As part of the Services, we will share your Personal Data with your specified Provider User(s). If at any point you want to deny access to one or more Provider Users, you can do so by emailing email@example.com.
Third Parties Upon Your Direction or Consent: You may direct HealthSnap to share your Personal Data with third parties. Upon your request and consent, we may share such Personal Data with those third parties that you identify.
Third Parties Pursuant to Business Transfers: In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of HealthSnap’s corporate entity, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may share your Personal Data with a third party.
How Long Does HealthSnap Retain Personal Data?
HealthSnap retains your Personal Data only as long as necessary and as required for our business operations, the provision of Services, archival purposes, and/or to satisfy legal requirements. The exact period of retention will depend on: (i) the amount, nature, and sensitivity of the Personal Data; (ii) the personal risk of harm for unauthorized use or disclosure; (iii) the purposes for which we process your Personal Data, including whether those purposes can be achieved through other means; and (iv) business operations and legal requirements. In general, HealthSnap will not retain your data after your User Account is closed (the “Retention Period”); however, the above factors may extend or decrease this Retention Period.
At the end of the applicable Retention Period, we will remove your Personal Data from our databases and will require that our Business Partners remove any identifiable Personal Data from their databases. If there is any data that we are unable to delete entirely from our systems for technical reasons, we will put in place appropriate measures to prevent any further processing of such data. Please note that once we disclose your Personal Data to third parties, we may not be able to access that Personal Data and we cannot force the deletion or modification of such information by third parties.
What Happens to Personal Data Submitted by Minors?
HealthSnap does not knowingly collect Personal Data from individuals under the age of 18. Additionally, our Services are not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to us. If we learn that Personal Data from users under the age of 18 has been collected, we will deactivate the User Account associated with that data and take reasonable measures to promptly delete such data from our records. If you are aware of a user under the age of 18 accessing the Services or Platform, please contact us at firstname.lastname@example.org.
If you are a resident of California under the age of 18 and have registered for a User Account with us, you may ask us to remove content or information that you have posted to our Platform.